Posts tagged #Customer Service

How a Friday Night Fish Fry Changed My Life

 I never thought working at a super club would change my life, but in so many ways it did. It became the catalyst for the design of my scheduling department. How can we effectively run a business if we don't look at the big picture, all the while keeping our customers happy and our interpreters busy.

Medical Interpreters: Understanding Law Enforcement Role In Mental Health Crises

The medical interpreter should understand the role and training of the officer who is present during a mental health crisis intervention.

Superpower Wish List for Medical Interpreters

Have you ever wished for a particular superpower to help you better handle interpreting encounters? I know I have. It might seem silly to daydream about having superpowers, but doing so can help to uncover superpower alternatives that are realistic and produce the desired outcome — even if it does take a bit more effort. Here are my top four.