A very brief history of our interpreter development program

Connecting Cultures, Inc. opened its doors in 2000 as a language services company specializing in health care. It soon became necessary to expand the interpreter team. Lacking a workforce with ready-to-go skills, Connecting Cultures built an initial interpreter training program to develop skilled bilinguals into professional interpreters. Our trainees (a.k.a. students) are our employees, the face of our company. Upon successfully completing the initial training program, the individual moves from student status to interpreter status. At this point, the initial training period ends, and the continued professional development begins. The professional development of the Connecting Cultures interpreter is supported in a combination of ways: formal and informal training opportunities; a 3-prong skills evaluation process; and daily management and support of interpreter performance.

It is out of this model that we have built the professional development opportunities that we offer to working healthcare interpreter across the country. Our professional development programs are rooted in professional ethics and standards of practice for healthcare interpreters and set within the context of real world interpreting experience. We recognize that the training, development and professional context of each working interpreter is unique. As such, our professional development classes are designed to ensure the learning objectives are met while also incorporating the particular professional development needs of the individual interpreter.

Please visit the the Connecting Cultures interpreter services website to learn more about our language access services.


Meet our President

Rashelle LeCaptain started working as a healthcare interpreter in 1998. She is an entrepreneur and acting President of Connecting Cultures, Inc., partnering with healthcare administrators to customize and integrate language service programs that meet the unique needs of each organization. Rashelle believes in ethical business and professional service. Her dedication to the field of healthcare interpreting is found in education the healthcare industry on professional language services. She also creates sustainable employment for professional healthcare interpreter through full-time employment, providing comprehensive initial and continuing education. Rashelle's motto is TEAM - Together Everyone Achieves More!

Meet our Director of Interpreter Development

Erin Rosales is Director of Interpreter Development for Connecting Cultures, Inc. She has a B.A. in Spanish and Ministry from Viterbo College. She holds a Certified Professional in Learning and Performance® designation from the Association for Talent Development (formerly the American Society for Training & Development). She is a member of the Standards and Training Committee of the National Council on Interpreting in Health Care and co-lead for the Home for Trainers – Webinars Work Group. She is a Commissioner of the Certification Commission for Healthcare Interpreters and a member of the American Translators Association. Since 2003 Erin has been dedicated to actively interpreting in the healthcare field, designing training programs for healthcare interpreters, training interpreters, and developing interpreter trainers.

She is a fan of using social media, especially Twitter (@RosalesErin), to learn from professionals across a variety of fields, to discover and share valuable professional development resources, and to enjoy a bit of whimsy on occasion.

She was honored with the Detangling the Spaghetti Ball Award for outstanding service to the LEP community and the interpreter profession at the 2016 Ramp Up the Conversation Interpreter and ISP Conference. She won in the ProZ.com 2016 Community Choice Awards interpreter-related category for best trainer.