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PSA for Medical Providers: Know Who You Let into Your Exam Room

Fraudulent activity happens in medical interpreting. This public service announcement identifies pitfalls and how medical teams can avoid them.

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Posted on April 27, 2023 by Erin Rosales and filed under Medical Team and tagged Professionalism Customer Service Medical Team Language Access.
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Healthcare Interpreting 101: Embrace Your Newness

All professionals, including medical interpreters, have experienced what it’s like being new to their profession. It’s okay to be new.

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Posted on April 13, 2023 by Erin Rosales and filed under Newbie and tagged Interpreting Profession.
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Family Members as Interpreters: A Skewed Voice

When you speak, whose voice does the listener hear? Consider the impact this has on how effective your message is.

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Posted on March 24, 2023 by Erin Rosales and filed under Interpreter, Medical Team and tagged Language Access.
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Healthcare Interpreting 101: 3 Phases of the Encounter

Healthcare interpreters with a solid understanding of the 3 phases of an encounter will be well positioned to fulfill their role.

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Posted on March 10, 2023 by Erin Rosales and filed under Newbie and tagged Interpreting Profession.
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Avoid Autopilot When Interpreting

You’d think that the more you interpret a certain type of encounter, or a certain aspect of an encounter, the easier it would be to render the messages completely and accurately. You’d think. But you might be wrong. And “thinking” is exactly part of the problem.

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Posted on August 10, 2020 by Erin Rosales and filed under Interpreter and tagged Interpreting Profession.
4 Comments

10 Ways Bad Interpreters Bring Google Translate Success

Bad interpreting adds no value to an encounter and brings providers to seek other means of communication – like Google translate.

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Posted on August 7, 2020 by Rashelle LeCaptain and filed under Interpreter, Manager, Medical Team, Newbie and tagged Professionalism Interpreting Profession.
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Interpreters Are Heroes Too!

Interpreters are heroes who make it possible for the medical team to care for patients. This is especially true during the COVID-19 pandemic.

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Posted on May 19, 2020 by Rashelle LeCaptain and filed under Interpreter, Newbie and tagged Professionalism Interpreting Profession Medical Environment.
1 Comment

Adaptation: Interpreting in a Pandemic

When life gives you a pandemic, you do what you can. This is how I have reacted personally and professionally to a global crisis.

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Posted on May 19, 2020 by Kimberly Utschig and filed under Interpreter, Newbie and tagged Interpreting Profession CE Classes - Interpreting Is (Not) for the Feeble CE Class - Rolling With The Punches Self Care.
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The Parent Perplexity in Pediatric Interpreting

Interpreting for parents instead of patients can be complicated. Here are some tricky situations, and one simple solution! 

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Posted on February 5, 2020 by Kimberly Utschig and filed under Interpreter, Newbie, Trainer and tagged Professionalism Interpreting Profession Professional Development Interpreting Skills Development Medical Interpreter Initial Training Training.
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Nobody Wants to Talk to You

The best interpreters are the ones you might notice the least! This is the intricate balance that interpreters must maintain between personable and professional. 

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Posted on January 23, 2020 by Kimberly Utschig and filed under Interpreter, Medical Team, Newbie, Trainer and tagged Professionalism Interpreting Profession Interpreting Skills Development Medical Team Medical Interpreter Initial Training Training.
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Starting from Scratch? Study!

Are you interested in healthcare interpreting but don’t know where to start? Here is how I “stumbled” into interpreting, and why finding a training program is so important!

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Posted on January 15, 2020 by Kimberly Utschig and filed under Interpreter, Newbie and tagged Professionalism Professional Development Interpreting Profession Online Learning Interpreting Skills Development Medical Interpreter Initial Training.
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When Interpreting Services Fall Short (Part 2)

This is the second in a two-part series that highlights scenarios when interpreting services did not meet expectations and some specific learnings from the situations.

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Posted on December 27, 2018 by Erin Rosales.
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When Interpreting Services Fall Short (Part 1)

This is the first in a two-part series that highlights scenarios when interpreting services did not meet expectations and some specific learnings from the situations.

Read more …
Posted on December 27, 2018 by Erin Rosales and filed under Interpreter, Manager, Trainer, Medical Team and tagged Professionalism Interpreting Profession Medical Team Medical Environment Training.
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What Defines a "Professional Interpreter" in Healthcare?

Working with medical interpreters doesn’t always mean that you will be working with a professional medical interpreter. So, what defines what it means to work with the right medical interpreter?

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Posted on September 27, 2018 by Rashelle LeCaptain and filed under Interpreter, Medical Team, Newbie and tagged Professionalism Interpreting Profession Medical Team.
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Do I Really Have to Interpret Everything?

Interpreters are tasked with interpreting all messages said during the encounter. This article takes a look at this professional expectation and the importance behind it. Does it matter? You bet it does!

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Posted on September 25, 2018 by Erin Rosales and filed under Newbie, Interpreter and tagged Professionalism Interpreting Profession.
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