How May I Help You?

Have you ever felt like this?

Congratulations!  You've made the leap and are a full time medical interpreter.  Looking back over the last year, you can see how your hard work has paid off.  Inside you know you’re awesome! 

Some interpreters you work with haven’t taken the classes and seminars you have.  Comparatively, you know your interpreting skills are superior to theirs.  But something makes you scratch your head.      

You've worked so hard to become a great interpreter.  So why do those other interpreters get the positive reception and praise from the facility staff and their patients?   They interact with those interpreters like they’re an equal member of the medical team.  But people don’t interact with you that way.  

You ask yourself:  “What can I do to build stronger rapport with my customers and colleagues?  How can I inspire people so they want me to be their interpreter?”  

Even if you haven't felt this way...

Providing great customer service is what separates you from a machine.  Interpreting skills alone don’t address the human element that determines a good or bad experience.  No matter how your day is going or how you’re feeling, medical interpreters need to make people feel comfortable.  You need to be confident in your professional abilities so you can be confident when you help with the little things.  

In this interactive session medical interpreters will gain practical customer service skills to apply on-the-job in a variety of interpreted encounters. Attendees will also receive resources to continue developing customer service strategies and tailor their efforts to their unique style and needs.

 

Learning Objectives:

  • Identify how perception affects customer service
  • Identify who our customers are
  • Describe what creates a memorable experience
  • Describe why memorable experience matter

Course Details:

  • 2-hour course 
  • CE approved
    • ATA: 2 points
    • CCHI: 2 instructional hours
    • IMIA: 0.2 CEUs
    • WA DSHS: 2 hours
  • Live, instructor-led online classroom
  • Instructor: Erin Rosales
  • Registration fee: $98.00
 
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
— Ray Kroc