Have you ever had a patient yell at a doctor, or had a nurse make a sarcastic comment in front of a patient? You’ve almost certainly heard children whine in pain or frustration, and doctors place emphasis on specific words to convey a point.

The meaning of the message depends on the tone, because it portrays emotions which the speaker is feeling. Matching tone can be uncomfortable and awkward, or it can be fun and uplifting. You become the character of the speaker when you match their tone — which makes your job infinitely easier.

Getting there is the hard part; so take your mother’s words to heart, and watch your tone! 

Learning Objectives:

• Explain the impact of tone on the interpreted message

• Explain how matching tone fosters trust in the interpreter's performance

• Explain when it is best not to match tone

• Demonstrate appropriate tone-matching

Course Details: 

• 2-hour class

• CE approved

  • ATA: 2 point

  • CCHI: 2 performance hours

  • IMIA/NBCMI: 0.2 CEUs

  • WA DSHS: 2 hours

• Live, instructor-led online classroom

• Instructor: Erin Rosales